Best Practices for MSPs Using RMMs Without True Security & Response

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Automate Incident Response
o RMMs generate alerts, but what happens next?
o Best practice: Set up automated workflows that can isolate threats, escalate real incidents, and reduce alert fatigue.

Test Your Recovery Plan
o When an attack happens, do you know how long recovery will take?
o Best practice: Regularly test backup restoration, response playbooks, and recovery speed—because downtime kills businesses.
Augment RMM Security with Dedicated Threat Detection
o RMM tools and PSA software were never built to stop modern attacks.
o Best practice: Use a SOC that specializes in threat detection and response—one that can investigate, contain, and act when needed.
Most MSPs assume their RMM’s built-in security is enough—until they face an attack with no real support, action, or recovery assistance.

Also Read: How to Check System Uptime on Windows